REFUND POLICY
Last Updated: June 15, 2026
1. GENERAL REFUND RULE
Our refund policy is simple: you can always get a refund for your unused credits.
The Current Balance Rule:
- Refundable: Any credits currently in your account balance can be refunded to your original payment method at any time ($1 = 1 credit). There is no time limit.
- Non-Refundable: Credits that have already been spent on completed lessons or digital content are not refundable.
Example: If you buy 40 credits ($40) and spend 10 credits on a lesson, you can request a $30 refund for the remaining 30 credits whenever you want.
2. DISCOUNTED BOOKINGS
Sometimes we offer lessons or content at a discounted credit cost (e.g., "10 credits instead of 20"). This simply means fewer credits are deducted from your balance. Once spent, these credits follow the standard rule: spent credits cannot be refunded.
3. CREDIT REFUNDS VS. CASH REFUNDS
Cash Refunds
Money returned to your bank/card for your unspent credit balance (see Section 1). Processed by Paddle back to your original payment method.
Credit Refunds
When you cancel a lesson at least 12 hours in advance, the credits are returned to your platform balance. Once returned to your balance, they can be used for future bookings or you can request a cash refund for them.
4. NO-SHOWS & LATE CANCELLATIONS
Our tutor dedicates time to prepare for your specific learning goals. Therefore, the following actions will result in the forfeiture of your lesson credit (no credit refund, no cash refund):
- ✦Canceling a scheduled lesson less than 12 hours before the start time.
- ✦Arriving more than 15 minutes late to a scheduled session (No-Show).
5. CANCELLATIONS, TECHNICAL ISSUES & SERVICE DISCONTINUATION
We strive for perfect reliability, but sometimes unforeseen circumstances occur:
- Tutor Cancellation: If the tutor cancels or fails to attend a scheduled lesson, your credit will be immediately restored to your account balance.
- Platform Technical Failure: If a verifiable technical failure on our platform (or our provider, Daily.co) prevents the lesson from taking place, your credit will be fully restored.
- Student Technical Issues: We are not responsible for internet outages, hardware failures, or software issues on the student's end. These are treated as missed lessons (forfeited credit).
- Service Discontinuation: If we decide to permanently discontinue the Services, we will offer a prorated refund for all unused and non-expired credits remaining in your account.
6. REFUNDS & ACTIVE SUBSCRIPTIONS
Requesting and receiving a monetary refund does not cancel your monthly subscription. If you have an active subscription and your balance is refunded to zero, your subscription will continue and you will be charged again on your next billing date unless you separately cancel your subscription (see our Terms of Service, Section 4). We recommend cancelling your subscription first if you no longer wish to be charged going forward, then requesting a refund for your remaining balance.
7. ROLE OF PADDLE
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. All approved monetary refunds are processed directly by Paddle. Processing times are subject to Paddle's standard refund processing schedule and your bank or card issuer's policies. For estimated timelines, please refer to Paddle's Help Center or contact Paddle support directly.
Chargebacks: We kindly ask that you contact us at support@delightsofturkish.com before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in the suspension of your account pending resolution of the dispute.
8. HOW TO REQUEST A REFUND
If you would like to request a refund, please contact us with your order details:
Please include:
- Your registered email address.
- The Paddle Order/Receipt ID found in your purchase confirmation email.
We will review your request and respond within 3 business days.