REFUND POLICY
Last Updated: June 19, 2026
1. GENERAL REFUND RULE
Our refund policy is simple: you can get a cash refund for your unused credits within 14 days of your purchase.
The 14-Day Refund Rule:
- Refundable: Any unspent credits from a purchase can be refunded to your original payment method, provided the refund request is made within 14 days of that specific purchase.
- Non-Refundable: Credits that have already been spent on completed sessions or digital content, or credits from purchases made more than 14 days ago, are not refundable.
Example: If you buy 40 credits ($40) today and spend 10 credits on a session, you can request a $30 cash refund for the remaining 30 credits as long as you do so within the next 14 days. After 14 days, those credits remain in your balance to be used on the platform, but cannot be refunded for cash.
2. DISCOUNTED BOOKINGS
Sometimes we offer sessions or content at a discounted credit cost (e.g., "10 credits instead of 20"). This simply means fewer credits are deducted from your balance. Once spent, these credits follow the standard rule: spent credits cannot be refunded.
3. CREDIT REFUNDS VS. CASH REFUNDS
Cash Refunds
Money returned to your bank/card for your unspent credit balance (see Section 1). Processed back to your original payment method by Creem.io.
Credit Refunds
When you cancel a session at least 12 hours in advance, the credits are returned to your platform balance. Once returned to your balance, they can be used for future bookings or you can request a cash refund for them.
4. NO-SHOWS & LATE CANCELLATIONS
Our tutor dedicates time to prepare for your specific learning goals. Therefore, the following actions will result in the forfeiture of your session credit (no credit refund, no cash refund):
- ✦Canceling a scheduled session less than 12 hours before the start time.
- ✦Arriving more than 15 minutes late to a scheduled session (No-Show).
Note: If you have a valid reason for a late cancellation or no-show, contact the tutor and he may accommodate your request at his discretion.
5. CANCELLATIONS, TECHNICAL ISSUES & SERVICE DISCONTINUATION
We strive for perfect reliability, but sometimes unforeseen circumstances occur:
- Tutor Cancellation: If the tutor cancels or fails to attend a scheduled session, your credit will be immediately restored to your account balance.
- Platform Technical Failure: If a verifiable technical failure on our platform (or our provider, Daily.co) prevents the session from taking place, your credit will be fully restored.
- Student Technical Issues: We are not responsible for internet outages, hardware failures, or software issues on the student's end. These are treated as missed sessions (forfeited credit).
- Service Discontinuation: If we decide to permanently discontinue the Services, we will offer a prorated refund for all unused and non-expired credits remaining in your account.
6. REFUNDS & ACTIVE SUBSCRIPTIONS
Requesting and receiving a monetary refund does not cancel your monthly subscription. If you have an active subscription and your balance is refunded to zero, your subscription will continue and you will be charged again on your next billing date unless you separately cancel your subscription (see our Terms of Service, Section 4). We recommend cancelling your subscription first if you no longer wish to be charged going forward, then requesting a refund for your remaining balance.
7. ROLE OF CREEM.IO
Our order process is conducted by our online reseller Creem.io. Creem.io is the Merchant of Record for all our orders. All approved monetary refunds are processed directly by them. Processing times are subject to their standard refund processing schedule and your bank or card issuer's policies. For estimated timelines, please refer to their respective Help Center or contact their support directly.
Chargebacks: We kindly ask that you contact us at support@delightsofturkish.com before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in the suspension of your account pending resolution of the dispute.
8. CANCELLATIONS & REFUNDS
How to Cancel Your Subscription
You can easily cancel your monthly subscription at any time directly from your User Settings on our platform, or through the Creem Customer Portal. Canceling ensures you will not be charged on your next billing date.
How to Request a Refund
If you would like to request a cash refund for your unspent credits, please contact us with your order details:
Please include:
- Your registered email address.
- The Order/Receipt ID found in your purchase confirmation email.
Refund requests are reviewed by us to determine eligibility. We will respond within 3 days. Once approved, the monetary refund is processed by our Merchant of Record, Creem.io, in accordance with their standard procedures.